Patient and Family-centred Care Run in partnership with The King’s Fund, this programme aimed to improve the experience of hospital care for patients and their families, and the working lives of staff
- This programme was run in partnership with The King’s Fund, building on the Hospital Pathways programme.
- Broke new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.
- Worked with 11 organisations to develop a small number of exemplary NHS provider organisations and a team of professional staff and managers who can demonstrate their achievements to others, and bring sustainable improvement in patients' experience.
Patient and family-centred care offers a unique opportunity to use tried and tested techniques to improve both processes of care and staff-patient interactions.
Aims
The aim of the programme was to allow patients to:
- feel confident that the care that they receive will be consistently high quality
- participate in their own care and feel confident working in collaboration with health care professionals
- feel that their care has been designed in a way that acknowledges its place within their broader lives.
The programme aimed to support award holders to:
- understand the drivers of quality in their own NHS provider organisations
- improve the care of patients in two specified care pathways, making them reliable in terms of safety, clinical effectiveness, patient-centredness, timeliness and efficiency
- build capacity, so that lessons can be sustained and shared across their hospital
- improve staff engagement and resilience, focusing the attention of staff on the patients' experience.
The programme offered award holders the opportunity to:
- make a reality of policy commitments to improve patient-centred care
- build their hospital's reputation for high-quality, compassionate care
- receive ongoing support from the Health Foundation and The King's Fund, with input from our experts
- access expertise on how to bring about successful change, with an emphasis on sustainability and reach
- showcase their work and become a leader in the field.
The Patient and Family-Centred Care (PFCC) toolkit
Building on the work of the programme, the Patient and Family-Centred Care (PFCC) toolkit is a simple, step-by-step method for understanding what a care experience is like, what needs to change, and which small improvements can make a big difference to patients, families and staff alike.
More about this toolkit is available on the King's Fund website.
Patient and family/carer experience in the emergency department
Run by West Middlesex University Hospital, this project focused specifically on the experiences of patients and family members attending A&E with chest pain. The project team found that staff engageme...
Walsall paediatric asthma pathway
Run by Walsall Healthcare NHS Trust, this project aimed at improving the experience of care in hospital and laying the foundations for safe, effective self-care at home for young people with asthma. T...
Paediatric asthma
Run by University Hospital of North Staffordshire Children’s Centre, this project aimed at improving the quality of care delivered during an asthma exacerbation to provide an exceptional experience fo...
Acute Stroke Unit
Run by University Hospital of North Staffordshire at the Hyper Acute Stroke Unit, this project focused on the patient pathway by ensuring specialist stroke care was provided from point of admission th...
Improving the care of patients with Chronic Obstructive Pulmonary Disorder (COPD)
Run by Royal United Hospital, Bath, this project aimed to improve the service patients with COPD receive so that patients can be discharged earlier and both patients and their carers are adequately su...
Care for patients who are reaching the end of life
Run by Royal United Hospital, Bath, this project aimed to improve end of life care, in particular by improving identification of end of life. The work focused on creating a care pathway for patients a...
Caring for patients who are approaching the end of life
Run by Ipswich Hospital NHS Trust, this project aimed at making the end of life care provided on general wards more person-centred, involving patients and their families and carers in decisions about ...
Improving the COPD care experience
Run by the Hywel Dda Local Health Board, this project aimed at improving care for patients with chronic obstructive pulmonary disorder (COPD) and reducing unnecessary hospital admissions. The team loo...
Improving the Ambulant Duchenne Muscular Dystrophy pathway
Run by the Neuromuscular team at Great Ormond Street Hospital, this project aimed at improving the experience of boys with Muscular Dystrophy who are still ambulant (able to walk). The work focused on...
Work with us
We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.
View current vacanciesThe Q community
Q is an initiative connecting people with improvement expertise across the UK.
Find out more
